With the increasing access to information on the internet, customer expectations are higher than they’ve ever been, and the competition is fierce. Customer trust has always been important for a brand’s growth and success, but this new environment makes it absolutely vital. In addition to nurturing lifelong customers that will consistently choose your brand over another, consumer trust also gives your business a little leeway if problems arise in the future. No matter what may happen, earning the trust of your customers ensures your brand can survive. So, what is customer trust and how is it earned? This isn’t a new concept, but it’s an area in which many businesses fail. The transparency that leads to trust is about more than including the standard copy about why your brand is better than the rest — you have to truly care about your customers and their problems. What Is Customer Trust and Why Is It Important? Generally, customer trust happens when you have a deep understanding of your customers’ needs and have a valid solution to their problems. You provide them with relevant information and products or services that cater to their unique needs, rather than touting the benefits of choosing your … [Read more...]

Customers interact with brands across many touchpoints, and each makes an impact on your relationship. Ultimately, a brand must keep the big picture in mind — the total experience for the customer from the beginning of the funnel to the end — to have success in business. There are many ways to influence the customer experience, but the best strategies come down to your particular business and goals. Learn more about how to improve the customer experience and reap the rewards for your business. What is Customer Experience? Customer experience is comprised of the interactions between a customer and the business over the course of the business relationship. This typically includes cultivation, awareness, discovery, advocacy and service, but it can refer to any and all business interactions between your customer and a member of your staff. Customer experience is an important part of Customer Relationship Management and impacts whether or not a customer has a positive view of your company and will become a loyal and repeat customer. Overall, customers who are happy remain loyal, leading to more business for you in the long run. Businesses that deliver better customer service and a better overall experience are … [Read more...]